Cancellation Policy for the Apartment Building near LKH in Schanzelgasse 50, Graz
To ensure a pleasant and transparent experience for all guests, we have established the following cancellation policy for our apartment building near LKH in Schanzelgasse 50, Graz:
Free Cancellation:
Guests can cancel their booking free of charge up to 14 days before the check-in date. In this case, you will receive a full refund of the amount paid.
Cancellation between 14 and 7 days before check-in:
If the cancellation is made between 14 and 7 days before the check-in date, 50% of the total booking amount will be refunded.
Cancellation within 7 days before check-in:
For cancellations made within 7 days before the check-in date, no refund will be provided. In this case, 100% of the booking amount is due.
No-Show:
In the event of a no-show without prior cancellation, the entire booking amount will be retained, and no refund will be issued.
Early Departure:
For early departures, the entire booking amount will be retained, and no refund will be issued.
Cancellation by the Landlord:
In exceptional cases, we reserve the right to cancel a booking. In such cases, we will make every effort to offer you alternative accommodation or provide a full refund.
Cancellation Request:
To cancel a booking, please contact us by email or phone, providing your booking number and the reasons for the cancellation. We will confirm the cancellation and process the refund according to the conditions mentioned above.
Please note that cancellation requests will only be processed during our business hours (Monday to Friday, from 09:00 to 18:00).
We recommend purchasing travel insurance to cover potential financial losses due to cancellations or changes to your travel plans.